If you are feeling unsafe or suicidal, call 000 now.
On this page we have listed telephone helplines (many offer webchat, SMS and video calls as well), websites, and a few apps that offer support to people in a personal crisis.
CATT (Crisis Assessment and Treatment Teams)
These services operate 24 hours a day and provide urgent community-based assessment and short-term treatment interventions to people experiencing a mental health crisis. CATT services play a key role in deciding the most appropriate treatment option, and in screening potential inpatient admissions. CATT services provide intensive community treatment and support. Treatment is often given in the person’s own home, during the acute phase of illness, as an alternative to hospitalisation. CATT services also coordinate with designated hospital emergency departments through an onsite presence.
Phone 1300 78 9978
Mensline is a national telephone (24/7) and online/video counselling (3.00pm - 8.30pm daily) support, information and referral service for men with family and relationship concerns.
Relationships Australia Victoria
Phone (03) 9935 7400 (National and Metro Melbourne)
Phone 1300 845 745 (National Landline Only, Noon to 3.00 am AEST, 7 days a week)
GriefLine is an online counselling service, dedicated to supporting people experiencing loss and grief.
National Sexual Assault, Domestic Family Violence Information, Support and Counselling Service
Phone 1800 RESPECT (1800 737 732) 24/7
This service is for people who are experiencing sexual assault, or domestic and family violence, or supporting someone who is. Online counselling also available.
The Butterfly Foundation
Phone 1800 334 673
The Butterfly Foundation supports people with eating disorders and body image issues.
Eating Disorders Victoria
Phone 1300 550 236
This service offers a helpline and support groups. Visit their website to find a public mental health service in your area.
OCD and Anxiety Helpline
Phone 1300 269 438 or (03) 9830 0533.
This service offers support groups.
Phone 1800 184 527
QLife supports lesbian, gay, bisexual, transgender, and intersex communities to work towards better health, including mental health. Telephone and online support is available 3.00pm - midnight daily.
Phone 1800 18 7263.
Helpline Chat www.sane.org.au and online forums at saneforums.org
This service is for people with lived experience and for carers.
Phone 1300 22 4636 (24/7) OR chat online 3pm-12am 7 days/week.
Support for those living with depression or anxiety. Email and online forum support also available.
Kids Help Line
Phone 1800 55 1800
This is a 24/7 counselling service specifically for young people aged 5-25 years. It also offers information for parents, carers, and teachers. Support is available via email or webchat.
Phone 1800 650 890
This service provides online and telephone support to young people aged 12-25 years and their family and friends. Online chat and email also available.
Mental health information for young people. An online chat service is available, along with a toolbox of helpful apps.
Phone 1300 111 500
WellWays is a national helpline service, operating Monday to Friday, 9am to 5pm (EST).