Privacy policy

Spectrum and privacy compliance

Spectrum is part of Eastern Health and is based in Victoria. All Australian health services are required to comply with legislation and regulations which protect the use and disclosure of personal information. Spectrum complies with Australian privacy legislation and standards safe-guarding your information. We are committed to maintaining the highest standards in protecting the privacy of our service users.

Privacy statement

Eastern Health is committed to respecting and protecting the privacy of every individual. View our privacy statement.

Collection of Information and Privacy Protection

Spectrum makes every effort to adhere to the Guidelines for Federal and ACT Government World Wide Websites developed by the Australian Privacy Commissioner.

Information provided through the Spectrum website will comply with Information Privacy Principles, particularly principles 1 to 3, 10, and 11.

Information Privacy Principles

• Principle 1: Collection of information must be lawful and fair
• Principle 2: Informing people why information is collected
• Principle 3: Ensuring personal information collected is of good quality and not too intrusive
• Principle 10: Limiting the use of personal information to the purpose for which it was obtained
• Principle 11: Preventing the disclosure of personal information outside the agency

Your email address

Spectrum will only record your email address in the event that you send us a message by email. Your email address will only be used for the purpose for which you have provided it. Your email address will not be added to any mailing lists without your prior consent by way of a specific request in writing. We will not use or disclose your email address for any other purpose, without your prior written consent.

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights explains the rights that apply to all people in all healthcare settings. The Charter describes what you, or someone you care for, can expect when receiving health care. The Charter outlines what every person can expect when receiving care and describes seven fundamental rights including:

• Access – You have the right to get care that meets your needs.
• Safety – You have the right to get safe health care.
• Respect – You have the right to get respect when you are at a health service.
• Partnership – You have the right to partner with your health care provider.
• Information – You have the right to get information about your health, see information about you and get help to understand information about your health.
• Privacy – Health care providers must respect your privacy.
• Giving feedback – You have the right to give feedback.

It is important that people have access to their rights when they are at Eastern Health. Please ask a staff member for more information or you can access full details of the Australian Charter of Health Care Rights, including an easy English version, translations of the Charter into 19 community languages and video and digital resources.